EdNurture

A1. About these Terms

These Terms & Conditions ("Terms") govern the use of EdNurture's website and professional-matching services.
"EdNurture", "we", "us" or "our" means [EdNurture Learning Solutions], having its registered address at No. 07/3, Nagananda Commercial Complex, 18th Main, Jayanagar 9th Block, Bengaluru – 560041, Karnataka, India, operating the EdNurture service.
"Parent" means a parent or lawful guardian who submits a request concerning a child. "Child" means the child who is the subject of a parent's request. "Professional" means an independent tutor, shadow teacher or other professional who has completed EdNurture's required verification process. "Introduction" means a curated referral connecting a Parent with a Professional.
By using the relevant EdNurture service or accepting the applicable part of these Terms, you agree to the provisions that apply to your role. If you do not agree, do not use the relevant service.
Contact: sales@turmerind.com.

A2. What EdNurture provides

EdNurture operates a professional-matching service that helps parents identify independent professionals who may be relevant to their children's learning and developmental support needs.
The service may include understanding a family's stated requirements, reviewing information voluntarily supplied, identifying potentially relevant professionals from EdNurture's network, sharing relevant professional profiles and contact details, and coordinating communication to check availability and facilitate an introduction.

A3. Nature and limits of the service

EdNurture's role is to facilitate identification, matching and introductions. EdNurture does not itself diagnose a child, prescribe treatment, provide therapy or tutoring, or replace professional medical, educational or clinical advice.
An introduction does not guarantee an appointment, continued engagement, a particular service arrangement or any academic, behavioural, developmental or therapeutic outcome.
EdNurture does not control a Professional's day-to-day delivery of services. Nothing in these Terms excludes responsibility that EdNurture may have under applicable law for its own acts or omissions.

A4. Independent professionals

Professionals introduced through EdNurture provide services independently. Under the current parent-facing model, the Parent and Professional make their own direct arrangements for sessions, including the scope of services, fees, schedule, location, cancellations and other service conditions.
The Professional is not an employee, partner or agent of EdNurture merely because the Professional is listed or receives a referral. The actual relationship between the parties will be determined by applicable law and the facts of how they work together.
EdNurture does not collect or hold session payments on a Professional's behalf and does not receive a percentage of session fees under the current model.

A5. Accuracy and appropriate use of information

• All users must provide information that is accurate and not knowingly misleading, and update material information when it changes.
• Users must not impersonate another person, misrepresent identity or credentials, or use the service for unlawful purposes.
• Users must not attempt unauthorised access, interfere with website security or misuse another person's information.
• Users must communicate respectfully and must not harass, threaten, exploit or discriminate against another user.

A6. Privacy, confidentiality and information sharing

EdNurture's separate Privacy Policy explains how EdNurture collects, uses, stores and shares personal information.
Users must respect the confidentiality of information received through the service and use it only for legitimate purposes connected with the referral or service relationship. Role-specific responsibilities are set out in Parts B and C.
Neither these Terms nor EdNurture's Privacy Policy automatically authorises a user to disclose information belonging to another person. Users must have the necessary authority or other lawful basis before sharing personal information.

A7. Child safety and safeguarding

The safety, dignity, privacy and well-being of children are important. All users must act respectfully and comply with applicable child-protection and safeguarding requirements relevant to their role.
Nothing in these Terms prevents or delays a report to police, child-protection authorities or another competent authority where reporting is required or appropriate under law. In an immediate emergency, users should contact the relevant emergency or child-protection services.
Additional safeguarding obligations for Professionals are set out in Part C. Institutional placements are also subject to the separate Institution Service Agreement and its safeguarding and data-sharing schedule.

A8. Website content and intellectual property

Website content, branding, text, design and other materials owned by EdNurture may not be copied or used commercially without permission, except as permitted by law.
EdNurture retains ownership of its branding, website, software and original content. Professionals may not use EdNurture's name or logo except with permission.
Professional profile content may include information supplied by Professionals. EdNurture may take reasonable steps to review information before publication, but users should check any information material to their decisions.

A9. Service availability and changes

EdNurture may update, suspend or discontinue website features or matching procedures where reasonably necessary for operational, safety, legal or technical reasons.
EdNurture will make reasonable efforts to communicate material changes affecting an existing paid service. Changes will not retrospectively remove rights already accrued under a completed purchase.

A10. Suspension and termination

EdNurture may suspend or refuse access where there is a reasonable basis to believe that a person has misused the service, supplied materially false information, threatened another person, compromised child safety or materially breached these Terms.
Where appropriate, EdNurture will explain the reason and any available review process. Suspension or termination will not remove rights to a refund or other remedy that have already arisen under these Terms or applicable law.
Additional termination provisions applying to Professionals are set out in Part C.

A11. Responsibility and limitation of liability

EdNurture will provide its matching service with reasonable care and in accordance with applicable law.
To the extent permitted by law, EdNurture is not responsible for an independent Professional's service delivery, clinical or educational decisions, fees, conduct or outcomes merely because an introduction was made. This does not exclude liability for EdNurture's own negligence, misrepresentation, breach of contract, unlawful conduct or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms limits mandatory consumer rights or remedies or excludes or limits liability where such exclusion or limitation is prohibited by law.

A12. Complaints and grievance redressal

Questions or complaints may be submitted using the contact details below. EdNurture will acknowledge and address complaints within the time limits required by applicable law. Where relevant, EdNurture will provide information about further consumer grievance channels.
Email: sales@turmerind.com
Address: EdNurture Learning Solutions Unit of Turmerind Online Enterprise No.07/3, Nagananda Commercial complex, 18th main, Jayanagar 9th block, Bangalore 560041, India.
Authorised on behalf of EdNurture Learning Solutions

A13. Governing law, disputes and notices

These Terms are governed by the laws of India. Disputes will be handled by a court or other forum with jurisdiction under applicable law. Nothing in this clause prevents a consumer from exercising a statutory remedy before a competent consumer forum.
Notices under these Terms may be sent to the email addresses or other contact details recorded by the relevant parties, subject to any legal requirements for formal notices.

A14. Updates and contact

EdNurture may revise these Terms to reflect changes to its service or legal requirements. The current version will be published on its website with its effective date. Material changes and any required fresh acceptance will be handled in accordance with applicable law.
For questions, contact sales@turmerind.com.

B1. Parent eligibility and responsibilities

You must be at least 18 years old and authorised to submit a request concerning the Child.
Provide accurate and reasonably complete information relevant to matching.
Tell EdNurture about important changes to your requirements.
Share only information you are authorised to provide and obtain any necessary consent from another parent or lawful guardian where applicable.
Treat Professionals respectfully and communicate honestly about your requirements and expectations.
Make your own informed decision about whether to engage a Professional.
Do not submit information that is unnecessary for matching. If you provide assessment reports or other sensitive records, you confirm that you are authorised to share them for the stated purpose.

B2. Free introductions

EdNurture will provide up to two curated introductions per Child at no charge, subject to the following conditions:
The Parent must provide sufficient information for EdNurture to assess the request.
Introductions will be selected according to the stated requirements and the Professionals available in EdNurture's network.
An Introduction is counted when EdNurture shares the relevant Professional's profile or contact details with the Parent, or facilitates a direct introduction.
The free allowance applies per Child, not per Parent account, and cannot be transferred to another Child.
If suitable Professionals are unavailable, EdNurture may explain the limitation rather than provide an unsuitable referral merely to fulfil the allowance.
EdNurture may ask reasonable follow-up questions before making a match.

B3. Paid introductions and fees

After the free allowance has been used, Parents may purchase additional curated introductions individually.
All prices will be displayed on the EdNurture website in Indian rupees. Applicable taxes, if any, will be disclosed before payment.
The fee covers EdNurture's work to identify and introduce a Professional based on the family's stated requirements. It does not include the Professional's session fees, assessments, travel charges, materials or other services.
An Introduction is counted when EdNurture shares the selected Professional's relevant profile or contact details with the Parent or facilitates a direct introduction.
Before accepting payment, EdNurture will make clear the number of additional introductions included, what constitutes a completed Introduction, any validity or usage restrictions, applicable cancellation, replacement and refund terms, and the total amount payable including applicable taxes.

B4. Payments, cancellations and refunds

Payments for additional introductions are made to EdNurture through the payment methods it makes available. A purchase is confirmed once payment has been successfully received or confirmed by the payment provider. EdNurture will provide an appropriate payment confirmation or receipt.
If a Professional is unavailable, declines the referral before the Introduction can reasonably proceed, or materially fails to meet the matching criteria agreed with the Parent, EdNurture will assess the circumstances and offer an appropriate remedy. Depending on the circumstances, this may include a replacement Introduction, credit or refund.
If a Parent changes their mind after an Introduction has been completed, the applicable cancellation terms and mandatory consumer rights will determine whether a refund is due. Payment-provider processing times may affect when a refund reaches the original payment method.
Nothing in these Terms removes a consumer right or remedy that cannot lawfully be excluded. Revised prices apply to future purchases only and will be displayed before the Parent commits to payment. Existing purchases remain subject to the fee and package terms disclosed at the time of purchase.

B5. Appointments and professional sessions

EdNurture may contact a Professional to check availability and coordinate an appointment request. An appointment is confirmed only when the relevant arrangements have been accepted by the Parent and Professional and EdNurture has communicated confirmation, where EdNurture is coordinating that booking.
Professional sessions are separate from EdNurture's Introduction service. The Parent and Professional contract directly with each other for sessions and agree directly on session fees, duration, location, schedule, cancellation terms and other conditions of service.
Parents pay Professionals directly. EdNurture does not collect session fees, guarantee a Professional's availability beyond a confirmed arrangement or receive a percentage of session fees under the current model. Any later change to this model will be communicated clearly and reflected in updated terms before it is implemented.

B6. Professionals and parent decision-making

EdNurture conducts verification checks before listing or recommending Professionals. Depending on the role, checks may include identity, qualifications, registration where applicable, experience and reference checks.
Verification is not a guarantee of future conduct, professional performance or suitability for every Child. Parents should ask questions, review relevant credentials and decide whether a Professional meets their needs before engaging them.
Professionals are responsible for the services they provide directly to Parents, maintaining appropriate qualifications and registrations, and complying with laws applicable to their work.

B7. Child safety and complaints

Parents should raise any concern about a Professional's conduct, credentials or suitability with EdNurture promptly. EdNurture may review complaints, seek relevant information, suspend further referrals while a concern is assessed, or remove a Professional from its network where appropriate.
If there is an immediate risk to a Child, contact the appropriate emergency or child-protection authorities. EdNurture's complaint process is not a substitute for emergency assistance or statutory reporting.

B8. Parent information and privacy

EdNurture will use information submitted by Parents to assess requests, identify potential matches, coordinate introductions, process payments and provide support. Relevant information may be shared with selected Professionals as described in the Privacy Policy.
Parents should not submit unnecessary sensitive information and should contact EdNurture if they have questions about how information relating to their Child is used.

C1. Purpose and nature of relationship

EdNurture operates a professional-matching service that helps Parents identify independent Professionals who may be suitable for their children's learning and developmental support needs. The Professional wishes to be considered for listing and referrals through EdNurture.
The Professional is an independent service provider and is not an employee, partner or agent of EdNurture merely by entering into or accepting these Terms. The Professional is responsible for their own services, clients, fees, tax obligations, professional conduct and legal compliance.
Nothing in these Terms creates an employment relationship, partnership or joint venture. The actual relationship between the parties will be determined by applicable law and the facts of how they work together.

C2. Information and verification

Before listing or recommending the Professional, EdNurture will conduct verification checks appropriate to the services offered. The Professional agrees to provide accurate and current information and reasonable supporting evidence, which may include:
Proof of identity and contact details.
Educational and professional qualifications.
Professional registration or licence details, where applicable.
Work experience, references and relevant training.
Service types, areas of practice, location and availability.
Session fees and any material terms Parents should know before engagement.
Other lawful checks reasonably relevant to the role and child safety.
The Professional authorises EdNurture to verify submitted information with relevant issuing institutions, registration bodies, references and other legitimate sources, where lawful.
The Professional must not knowingly provide false, misleading, incomplete or altered credentials. The Professional must promptly notify EdNurture of any change to qualifications, registration, eligibility to practise, disciplinary status or other information material to referrals.
EdNurture may decline, suspend or remove a listing if verification is incomplete, a credential cannot be substantiated, or information raises a reasonable concern about suitability or safety.

C3. Professional scope and representations

The Professional must:
Provide only services for which they are appropriately qualified, competent and legally permitted.
Accurately describe their qualifications, experience, services and limitations.
Avoid claiming to diagnose, treat or provide regulated services unless legally authorised and appropriately qualified.
Avoid promising guaranteed academic, behavioural, developmental or therapeutic outcomes.
Inform Parents of relevant limitations, fees, service conditions and requirements before they engage.
Maintain any professional registration, licence, insurance or continuing education required for their role or by applicable law.
The Professional must not use EdNurture's name or branding to imply that EdNurture endorses a clinical opinion, guarantees a result or employs the Professional.

C4. Referrals and introductions

EdNurture may consider the Professional for referrals based on the family's stated needs, the Professional's verified profile, availability, location, service type and other relevant factors.
The Professional understands that:
Inclusion in EdNurture's network does not guarantee referrals or a minimum number of enquiries.
EdNurture may recommend more than one Professional to a family.
Parents remain free to choose whether to engage the Professional.
The Professional may accept or decline a referral, but should promptly communicate their decision and availability.
A referral must not be represented as a confirmed appointment until the necessary arrangements have been agreed.
The Professional agrees to respond to reasonable referral-related communications within one working day and to keep their profile information current.

C5. Fees and payment arrangements

EdNurture may charge Parents for additional curated introductions. Those fees are payable to EdNurture for its matching and Introduction service.
Under the current model, the Professional does not pay a commission on session fees to EdNurture; the Professional sets and communicates their own session fees; the Parent and Professional contract directly with each other for sessions; the Parent pays the Professional directly for services delivered; and EdNurture does not collect or hold session payments on the Professional's behalf.
The Professional must disclose session fees accurately and notify Parents of any changes before the revised fee applies. Any future arrangement involving Professional subscriptions, referral charges, commissions or collection of session payments must be separately agreed in writing before it takes effect.

C6. Direct service relationship with Parents

The Professional is responsible for agreeing directly with the Parent on the service arrangement, including:
The nature and scope of services.
Fees, payment timing and receipts.
Session dates, duration, location and format.
Cancellations, rescheduling, missed sessions and refunds.
Materials, assessments, reports or follow-up work.
Any consent or authorisation required before services begin.
The Professional must not suggest that EdNurture is responsible for delivering or supervising sessions unless the parties have expressly agreed a different lawful arrangement in writing.
The Professional must comply with applicable laws governing their services, including any requirements concerning professional registration, records, informed consent, confidentiality, taxation and insurance.

C7. Child safeguarding and professional conduct

The Professional acknowledges the importance of protecting children's safety, dignity, privacy and well-being. The Professional agrees to:
Treat every Child respectfully and without discrimination, harassment, humiliation or abuse.
Maintain appropriate professional boundaries.
Avoid physical punishment, intimidation, exploitation or inappropriate contact.
Communicate with the Parent or lawful guardian about session arrangements and relevant concerns.
Follow appropriate safeguarding procedures for in-person, home-based and online sessions.
Avoid taking or sharing a Child's photographs, recordings or identifying information without the required authorisation and lawful basis.
Report safety concerns and suspected abuse in accordance with applicable law, including mandatory reporting obligations where applicable.
Cooperate appropriately with a lawful investigation or safeguarding response.
The Professional must notify EdNurture promptly of a serious safeguarding incident, allegation, restriction on practice or other matter that may materially affect the safety of families referred through the platform, subject to legal restrictions on disclosure.
Nothing in this clause prevents or delays a report to police, child-protection authorities or another competent authority where reporting is required or appropriate under law. In an emergency, the Professional must seek assistance from the relevant emergency or child-protection services.

C8. Confidentiality and family information

The Professional may receive information about a Child or family solely to assess a referral, communicate with the family or provide services that the family has agreed to receive. The Professional agrees to:
Use family information only for legitimate referral and service purposes.
Keep information confidential and protect it from unauthorised access or disclosure.
Collect only information reasonably necessary for the services.
Avoid forwarding a Child's reports, photographs or records to others without proper authority.
Maintain appropriate safeguards for physical and electronic records.
Notify the relevant parties promptly if a data breach or unauthorised disclosure occurs.
Retain and delete information in accordance with applicable law and the Professional's disclosed retention practices.
The Professional must not use information obtained through EdNurture to market unrelated products or services, sell contact information or approach families for unrelated purposes without appropriate permission.

C9. Data protection responsibilities

Each party will comply with applicable data-protection and privacy laws to the extent they apply to that party and its activities.
EdNurture will explain its own processing of family and Professional information in its Privacy Policy. The Professional remains responsible for information the Professional independently collects or processes when dealing directly with Parents.
Where the Professional processes personal information on EdNurture's documented behalf rather than for the Professional's independent purposes, the parties will enter into any additional data-processing terms required by law before that processing begins.
Neither party may assume that the other party's privacy notice or consent process automatically covers its own separate processing activities.

C10. Complaints and cooperation

The Professional must cooperate reasonably with EdNurture in investigating complaints relating to the Professional's credentials, communications, conduct or suitability for referral.
The Professional should promptly inform EdNurture of any complaint or incident that may materially affect the safety or confidence of families referred through EdNurture, while respecting legal confidentiality obligations.
EdNurture may pause referrals while a complaint is assessed. Where appropriate, it may request information, suspend a listing or terminate the Professional's participation.
Nothing in this clause prevents a Parent or Professional from exercising a legal right or reporting a matter to a competent authority.

C11. Intellectual property and profile content

The Professional grants EdNurture permission to use the Professional's approved name, biography, qualifications, service description and authorised profile photographs for listing, referral and reasonable promotion of the matching service during the period of participation.
The Professional confirms that the information and materials supplied may lawfully be used for these purposes and do not knowingly infringe another person's rights.
EdNurture retains ownership of its own branding, website, software and original content. The Professional may not use EdNurture's name or logo except with permission.

C12. Suspension and termination of Professional participation

Either party may terminate the Professional's participation by giving 30 days written notice.
EdNurture may suspend referrals or remove the Professional's listing immediately where reasonably necessary because of suspected false credentials, a serious safeguarding concern, loss of a required registration, unlawful conduct, a material confidentiality breach or another significant risk to families.
Where appropriate and lawful, EdNurture will explain the concern and allow the Professional an opportunity to respond.
EdNurture may terminate participation for a material breach that remains unresolved after 7 working days, where a cure period is appropriate.
On termination, the Professional must stop representing themselves as an active EdNurture-listed Professional, return or securely delete EdNurture information where required, and continue to comply with confidentiality and other obligations that survive termination.
Termination does not cancel any contract already entered into directly between the Professional and a Parent.

C13. Responsibility, indemnity and insurance

Each party is responsible for its own acts, omissions, representations and legal obligations.
The Professional is responsible for the services the Professional provides directly to Parents, including the Professional's own conduct, qualifications, service delivery, fees and compliance with applicable law.
The Professional agrees to indemnify EdNurture against third-party claims and reasonable losses to the extent directly caused by the Professional's proven breach of these Terms, negligence, willful misconduct, unlawful conduct or material misrepresentation, subject to applicable law.
EdNurture remains responsible for its own acts and omissions. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
The Professional must maintain any insurance legally required for the Professional's work and should maintain appropriate professional or public liability insurance where suitable for the services offered.

C14. No guarantee of referrals or outcomes

EdNurture does not guarantee the number of referrals, the acceptance of any referral by a Parent, the duration of any Parent–Professional relationship or any specific outcome for a Child.
The Professional acknowledges that EdNurture's role is to facilitate introductions and does not replace the Professional's own assessment of whether the Professional can appropriately accept a case.

C15. Professional acceptance

A Professional accepts Part A and Part C by selecting the acceptance option on EdNurture's application form, or by another method that EdNurture notifies to the Professional in writing. The option cannot be selected until the Professional has been given access to these Terms.
By accepting, the Professional confirms that:
the information supplied is accurate and complete;
they have read and understood Part A and Part C.
they agree to the verification and safeguarding requirements; and
they will notify EdNurture promptly of any material change.
When the Professional accepts, EdNurture records the Professional's name, email address, contact number, the date and time of acceptance, and the version of these Terms accepted. EdNurture will then send the Professional a confirmation email stating that registration is successful.
EdNurture accepts these Terms when it confirms the Professional's verification and listing.
EdNurture may ask a Professional to accept again if these Terms change materially.

PARENT ACCEPTANCE

By ticking the acceptance box, or by using EdNurture's parent-facing services, the Parent confirms that they have read and agree to Part A and Part B of these Terms.