EdNurture Privacy Policy

1. Who we are

This Privacy Policy explains how EdNurture Learning Solutions ("EdNurture", "we", "us" or "our") collects, uses, stores, discloses and protects personal information when you visit our website, submit a support request, communicate with us or use our professional-matching services.

Registered address: No. 07/3, Nagananda Commercial Complex, 18th Main, Jayanagar 9th Block, Bengaluru – 560041, Karnataka, India.
Website: https://www.ednurture.in
Privacy contact: sales@turmerind.com

EdNurture helps parents identify and connect with independent professionals who may be suitable to support their children's learning and developmental needs.

EdNurture does not itself provide tutoring, therapy, medical diagnosis or other professional services through this matching service.

2. Information we collect

Depending on your interaction with us, we may collect:

2.1 Parent or guardian information

• Name and contact details.
• City, locality and preferred service location.
• Preferred method and time of communication.
• Information required to manage enquiries, payments and complaints.

2.2 Child information

• Name or preferred identifier, where necessary.
• Age or age range.
• Educational and support requirements.
• Preferred schedule, location and type of professional support.
• Relevant developmental, educational or assessment information voluntarily provided by the parent or lawful guardian, where reasonably necessary for matching.

Please do not submit complete medical records, identity documents, school reports, photographs or other highly personal information unless we have explained why it is needed and how it will be handled.

2.3 Professional information

For professionals applying to be listed or considered for referrals, we may collect identity and contact details, qualifications, relevant registrations, work history, references, service areas, availability, fee information and verification records.

2.4 Payment and technical information

When you purchase an additional introduction, we may collect transaction references, payment status, invoices and related records. Payment card or banking credentials may be handled by our payment service provider rather than stored by EdNurture.

Our website may also process technical information such as device, browser, log and cookie information, subject to our actual website configuration and applicable law.

3. How we use information

We use information for purposes such as:

• Understanding a family's stated requirements.
• Identifying potentially suitable professionals.
• Verifying professional identity, qualifications and relevant credentials.
• Communicating with parents and professionals.
• Checking availability and coordinating introductions or appointment requests.
• Processing fees for additional introductions and maintaining transaction records.
• Responding to questions, complaints, safety concerns and disputes.
• Securing, maintaining and improving our website and services.
• Complying with legal obligations and protecting lawful rights.

We will not represent a professional as suitable for a child solely because that professional has paid a fee or appears in our directory.

4. Sharing information

We may share relevant information with:

• Selected professionals: Information reasonably necessary to assess suitability and respond to an introduction request. Where practicable, we will obtain the parent's permission before sharing identifying or detailed information about the child.
• Service providers: Website hosting, communications, customer-support, payment processing, security and other providers who assist us in operating the service.
• Authorities and advisers: Where disclosure is required by law, necessary to address a serious safety concern, or reasonably required for legal claims or advice.

We do not sell children's personal information.
We do not share a family's information with every professional on our platform merely because the family has submitted a request.
Independent professionals may separately collect and process information when parents engage them. Their own privacy practices and legal obligations apply to that subsequent relationship. Parents should ask the professional how the professional will use and protect their information.

5. Children's information and parental permission

EdNurture's service is intended to be used by parents or lawful guardians on behalf of children. We ask the parent or guardian to provide accurate information and confirm their authority to make the request.

We will implement an appropriate process for obtaining and documenting parental or lawful-guardian consent where required by applicable law, including the Digital Personal Data Protection Act, 2023 and applicable rules as they come into force.

We aim to collect only information reasonably necessary to identify relevant support options. We will not ask parents to provide detailed developmental or educational records simply because they are available.

A parent may contact us to request access, correction or deletion of information, or to withdraw consent where applicable. Withdrawal may affect our ability to continue matching or providing a service, and some records may need to be retained where required by law.

6. Professional verification

Before listing or recommending a professional, EdNurture will conduct verification checks appropriate to the professional's role. These may include identity checks, qualification and registration checks where applicable, references and other lawful checks relevant to child safety.

Verification does not mean that EdNurture guarantees every aspect of a professional's conduct, future performance or suitability for every child. We will describe the checks we actually perform accurately and will not claim to conduct checks that have not been completed.

7. Payments

EdNurture may charge parents for additional curated introductions in accordance with the published Fee Schedule and Terms & Conditions on the EdNurture website.

The fee is for EdNurture's matching and introduction service. It is not a payment for tutoring, therapy, medical treatment or other sessions delivered by a professional.

Parents pay independent professionals directly for their sessions. EdNurture does not collect session fees or deduct a session commission under the current operating model.

Payment providers may process payment information under their own terms and privacy notices.

8. Cookies and similar technologies

Our website may use essential cookies and similar technologies to maintain functionality, protect security and understand website performance. Any optional analytics or advertising technologies will be disclosed and managed in accordance with applicable law and the website's actual configuration.

9. Security and data retention

We will maintain reasonable technical and organisational safeguards appropriate to the information we hold, including access restrictions and secure handling procedures.

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including matching, customer support, dispute resolution, accounting and legal compliance. Retention periods may differ by record type.

Our general retention periods are as follows:

• Parent enquiries: Up to 6 months after the last meaningful communication where no service or introduction proceeds.
• Parent and child service records: For the duration of the active relationship and, where necessary, for up to 3 years after closure.
• Detailed child-related documents: Retained only for as long as necessary for the matching or support purpose and deleted when no longer required.
• Professional applications: Up to 6 months after an unsuccessful or withdrawn application.
• Professional verification records: For the duration of the professional's association with EdNurture and, where necessary, up to 5 years after that association ends.
• Referral, acceptance and service records: For the period reasonably necessary to establish and maintain records of the relationship, subject to applicable legal requirements.
• Financial and accounting records: For the period required under applicable tax, accounting and other laws.

Certain records may be retained for longer where necessary to comply with legal obligations, resolve disputes, investigate complaints or address safeguarding concerns.

When personal information is no longer required, EdNurture will take reasonable steps to securely delete or anonymise it, subject to applicable legal retention requirements.

No online system can be guaranteed to be completely secure. If a data breach occurs, we will take appropriate steps and make any notifications required by applicable law.

10. Your choices and rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion or withdrawal of consent where available.
• Raise concerns about our handling of personal information.
• Ask how your child's information has been shared.

We may need to verify the identity and authority of the person making a request before acting on it. Some information may need to be retained to comply with law or resolve a dispute.

Contact: sales@turmerind.com

11. Third-party services and transfers

Our website may link to third-party websites or use third-party service providers. We are not responsible for the privacy practices of websites we do not operate. We will identify relevant service providers and address any required safeguards or transfer restrictions before launch.

12. Changes to this Policy

We may update this Policy to reflect changes to our services, technology or legal obligations. We will publish the revised Policy with an updated effective date and provide any additional notice required by law.

13. Complaints and contact

For privacy questions or complaints, contact:

• Email: sales@turmerind.com
• Address: EdNurture Learning Solutions Unit of Turmerind Online Enterprise No.07/3, Nagananda Commercial complex, 18th main, Jayanagar 9th block, Bangalore 560041, India.

We will acknowledge and handle complaints in accordance with our published grievance procedure and applicable law.

This Policy should be read with the EdNurture Terms & Conditions and, where relevant, the applicable professional agreement.